With Intercultural Monitoring, SAD has developed a participatory approach for the implementation of diversity management in business, public administration and civil society.

Cross-cultural encounters in the workplace are part of the everyday reality of businesses, employers, and employees. Different languages, cultures, religions, and customs meet each other daily at the workplace, which can be as much a challenge as a chance for the company. If the diversity is taken into consideration and a collective (work) culture is created in cooperation with the employees, there can be noticeably positive effects on the individuals as well as for the business.

Because of this, SAD has developed a participatory approach for intercultural monitoring. It is geared at businesses and institutions which would like to improve their workplace culture with regards to cultural diversity, as well as to prevent or solve intercultural conflicts.

Goals

• To improve the management of cultural diversity within a firm
• To prevent or solve potential intercultural conflicts and misunderstandings
• To mobilize internal resources by including all relevant individuals
• To improve the working climate and the motivation levels of the employees
• To allow employees to identify themselves with the collective formulation and implementation of the workplace culture
• To help the firm reposition itself through a future-oriented and conscientious style of leadership

Approach

The exact goals and scope of the intercultural monitoring will be defined in cooperation with the client. Afterwards, working groups will be formed and will take part actively in the process. Using interviews and group discussions, SAD examines the status quo as well as existing needs, problem areas, and concerns regarding the management of cultural diversity in the firm.

The results of the investigation are then presented to the working group and serve as the basis for collective discussions. Next, representatives of the upper management and the working group formulate collective measures and prepare for the practical implementation. SAD offers additional intercultural mediation sessions or workshops in intercultural communication at the workplace if needed.

Target Group

Businesses, public administration, civil society structures (associations, organizations, etc.)

Partner

SAD works closely with both the client and the employees. These take an active role in the process of intercultural monitoring.

Dr. Niklaus Eggenberger-Argote
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